KLIM Warranty Policy

We warrant every product we make to be free of material, manufacturer, or workmanship defects for the duration specified below.

All KLIM GORE-TEX® products are GUARANTEED TO KEEP YOU DRY® for the practical lifetime of the product.

If these products fail due to a manufacturing or material defect, we will repair the product without charge or replace it at our discretion. This warranty is transferable with original proof of purchase.

Practical Lifetime Warranty

Covers manufacurer defects of workmanship and materials. Proof of purchase required.

Covers:

  • Gore-Tex Products
  • Bags
  • Technical Apparel (Includes: Snow Jackets, Snow Pants/Bibs, One Pieces, Moto Jackets, Jerseys, Moto Pants, Base Layers, Technical Mid-Layers, Gloves, BOA Dials and Cables)

What does “Practical Lifetime”mean?

Every product has a practical lifetime—it’s not meant to last forever. How long it lasts depends on how often and how hard it’s used. Over time, materials can fade, parts can wear out, and performance can decline. We build our gear to handle tough conditions and give you long-lasting use, but if it looks worn out, it probably is. When that time comes, we’d love the chance to keep you riding in comfort and confidence with new KLIM gear designed for the most demanding adventures.

5 Year Warranty

Covers manufacurer defects of workmanship and materials. Proof of purchase may be required.

Covers:

  • Helmets

3 Year Warranty

Covers manufacurer defects of workmanship and materials. Proof of purchase may be required.

Covers:

  • Optics/Sunglasses/Goggles - Straps and Frames*
  • eFire Heated Products
  • Boots**

*Scratches and fogging not covered under warranty.

**Modern snowmobiles are equipped with aggressive running boards designed for improved traction and control. For this reason, sole abrasion or degradation caused by running boards is not covered under warranty.

2 Year Warranty

Covers manufacurer defects of workmanship and materials. Proof of purchase may be required.

Covers:

  • Casual Apparel (Tees, Hoodies, ect)
  • Batteries
  • Alpride
  • In&Motion
  • Logos
  • Reflective
  • Adhesive

*Scratches and fogging not covered under warranty.

**Modern snowmobiles are equipped with aggressive running boards designed for improved traction and control. For this reason, sole abrasion or degradation caused by running boards is not covered under warranty.

Repair vs. Replace

Warranty Repair: For warranty claims, we will make every effort to repair the item, depending on the availability of required parts. Repair is our first course of action.

Warranty Replace: If a repair is not possible or would exceed the cost of replacement, we will replace the item.

Paid Repair: Repairs are dependent on parts availability. Klim will restore the item to proper functionaility and match colors, styles, etc. Exact part replacements on products cannot be guaranteed.

Warranty Process

Submit Your warranty claim in 3 simple steps*:

  1. Login or create a new account with us on KLIM.com
  2. From the “My Account” page select “Cases” at the bottom of the menu.
  3. Select “Submit New Case”

*Proof of Purchase may be required to validate warranty claim. Please wash and dry before sending to avoid a $25 cleaning fee.

Not Covered by Warranty:

  • Rips, tears, burns, abrasions
  • Accidents, crashes
  • Improper care, negligence
  • Normal wear and tear
  • Modifications, alterations
  • Use outside intended purpose
  • Internal tags are cut or removed

Fabrics may fade faster under UV exposure; this is normal and not covered.

Repair Process:

Covered Repairs: Can take up to 5-10 business days

Paid Repairs: Can take up to 10 business days

3rd Party Repair Centers: May have extended repair and processing times

Products distributed by KLIM on behalf of another manufacturer are subject to that manufacturer’s warranty. You may file a claim regarding these technologies through Klim or through the specific partners websites - listed below.

Please visit their sites for more information: BOA, GORE, In&Motion, & Alpride