*Steps to start a return on KLIM.com.
- Go to purchases - purchase history
- Click on the order number you want to return
- Select return
Individuals have a return option for all new re-sellable products:
- All items being returned will be sent through our Quality Control Inspection. Please ensure that items being returned are sent back in new re-sellable condition. Any merchandise which shows signs of use (wear, bugs, dirt, pet hair, smell, scuffing, etc) or otherwise is in a condition other than it was received cannot be returned.
- Individual must have purchased the returned product directly from KLIM to have the refund applied to the default card on file.
- If the customer did not purchase from Klim direct, we will still honor the return for current products. We will not provide cash back; instead current retail pricing will be applied as a credit towards a future Klim purchase. Non-current items are not eligible for return or exchange.
- Return amount will be at current retail value. A return confirmation will be sent to the original e-mail on your account once the credit has been processed.
- Freight cost to return the item to and from KLIM will be the responsibility of the party returning the product.
- If product is refused and not in new re-sellable condition, a Customer Service Professional will notify you.
- Pre-boxed items must be returned inside the original packaging. Please do not affix shipping labels directly to original boxes.
- Return Authorization (RA) # is required for all exchanges and returns. Please write RA # on the outside of package.
Individuals have an exchange option for all new re-sellable products:
- Pre-boxed items must be returned inside the original packaging. Please do not affix shipping labels directly to original boxes.
- The original purchase may be accepted even if it was not purchased directly from Klim. No cash will be provided, a credit towards a future Klim purchase is issued at current retail pricing.
- Freight cost to return the item to KLIM will be the responsibility of the party exchanging the product.
- Freight cost for the replacement product will be the responsibility of the party exchanging the product.
- All refunds will be applied to the default card on account.
- If product is refused and not in new re-sellable condition, a Customer Service Professional will notify you.
- Return Merchandise Authorization (RMA) # is required for all exchanges and returns. Please write RMA # on the outside of package.
Return Shipping
Please be sure to ship the package with a carrier that can provide tracking and insurance. KLIM assumes no responsibility for items while in transit back to KLIM. Shipping charges are not refundable. Return / exchanges shipping address will be provided by a Customer Service Professional.